ClickCease Returns policy – SofaSkins

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Returns policy

I've ordered the wrong size or my SofaSkin doesn't fit

We understand that you may order an incorrect size, here's what you can do:

Option A: Refund

  • 1. Contact our Support Centre with your order number and let us know what's happened.
  • 2. We will tell you where to return the item to.
  • 3. Send the item back to the address provided and share the tracking number. Please note that you will be required to pay postage.
  • 4. Once we have received the item, a refund will be processed the same day according to our returns policy.
  • 5. Note that this must be done within 30 days of receiving the SofaSkin.

Option B: Size exchange

  • 1. Contact our Support Centre with your order number and let us know what's happened.
  • 2. We will tell you where to return the item to.
  • 3. Send the item back to the address provided and share the tracking number. Please note that you will be required to pay postage.
  • 4. Once we have received the item, a refund will be processed the same day according to our returns policy.
  • 5. Note that this must be done within 30 days of receiving the SofaSkin.
  • 6. Order your correct size on our website.

My SofaSkin is damaged on delivery

In the unlikely event that your package is damaged, please carefully follow our returns process to minimise any delays:

  • 1. Contact our Support Centre with your order number.
  • 2. Send us a clear picture of the outer packaging, including any damages.
  • 3. You must make sure you contact us within the warranty period of 30 days.

Possible Solutions:

  • If damage is present, SofaSkins will dispatch a new item immediately.

I have received an incorrect item or items are missing

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our returns process to minimise any delays:

  • 1. Contact our Support Centre with your order number.
  • 2. Send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
  • 3. You must make sure you contact us within the warranty period of 30 days.

Possible Solutions:

  • If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
  • If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). SofaSkins will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.

I would like to cancel my order

If for whatever reason you wish to cancel an order, please contact us immediately either by using our live chat or email at support@sofa-skins.com. Unfortuantely, if the order has already been dispatched, we would be unable to carry out the cancellation request.

Warranty exemption

1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
2. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them. 

Returns policy

No returns will be accepted for products bought on promotion, using promo codes.

Please note all returns are subject to the following policy.
Once the product has been received at our returns address, we'll provide you with a refund for your product. The refund will exclude the shipping charges which were incurred delivering the product to you, and a restocking fee of £2.99 will be applicable.